"With our most considerate services to win one hundred percent of satisfactions from the customers" is our service concept and also our persisted pursuit. Each employee of Cosmos Machinery Ltd. deeply understands the customer value in everyday operation so as to attract new customers, to provide the all-around service to customers and to let our customers enjoy the satisfactions beyond their expectations. As such, the Company has always put the customer service work at the first place during the marketing process. In headquarters, the Company has established the customer service center and promulgated the after-sales service policy and management system, opened the service hot line and also offered other services such as free consultation, free update and commitment of the "Three Guarantees" (for repair, replacement or compensation of faulty products).

"Customer's complete satisfaction" is the goal we diligently strive after and also the primary task of each customer service personnel. Our customer service personnel will always provide our customers with professional, serial and individualized considerate services, and to meet the continually changeable requirements of customers with professional level and dedication spirit so as to make our services more perfect and thoughtful.